Privacy Policy

This Privacy Policy describes how deltatide (deltatide Solutions Limited) collects, uses, and protects your personal information. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and your rights regarding your data.

Who We Are

We operate a commercial cleaning equipment wholesale business serving facility managers across Cork and Ireland. We supply industrial floor scrubbers, janitorial equipment, and cleaning supplies to businesses of all sizes. When you interact with us—whether through our website, contact forms, or direct communications—we collect and process certain information as the data controller.

Information We Collect

We collect information in several ways:

• Contact Information: When you submit inquiries or request quotes, we collect your name, email address, phone number, company name, and business address.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, device type, and IP address through standard web analytics.
• Cookies: We use cookies to enhance your browsing experience, remember preferences, and analyze site performance.
• Transaction Data: If you make purchases, we collect payment and delivery information necessary to process your order.

Legal Basis for Processing

We process your personal information under the following legal bases:

• Consent: When you voluntarily submit contact forms or subscribe to communications, you provide explicit consent for us to process your data.
• Legitimate Interest: We process data to improve our services, prevent fraud, and provide you with relevant business information about our products and services.
• Legal Obligation: We may process data to comply with Irish and EU regulations, tax requirements, and other legal obligations.
• Contract Performance: When you purchase from us, we process data necessary to fulfil your order and provide customer support.

How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders and requests
• Responding to your inquiries and providing customer support
• Sending you product information, updates, and promotional materials (with your consent)
• Improving our website functionality and user experience
• Analysing website traffic and usage patterns to optimise our services
• Detecting and preventing fraudulent activity and security threats
• Complying with legal obligations and resolving disputes

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Contact Form Enquiries: We retain enquiry data for up to 24 months after your last interaction with us, unless you request deletion sooner.
• Customer Account Data: If you create an account with us, we maintain your information for the duration of your account and for up to 12 months after account closure for record-keeping purposes.
• Analytics and Cookie Data: Website usage data and analytics cookies are retained for up to 14 months to help us understand user behaviour and improve our services.
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security and troubleshooting purposes.
• Transaction Records: Purchase and payment records are retained for the period required by Irish tax law (typically 6 years) for accounting and compliance purposes.

Your Rights

Under Irish and EU data protection law, you have the following rights:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: You can request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to Object: You can object to marketing communications and certain processing activities.
• Right to Lodge a Complaint: You have the right to submit a complaint to the Data Protection Commission of Ireland if you believe we have violated your privacy rights.

Cookies and Tracking

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and analyse site usage. We use both essential cookies (necessary for website functionality) and analytics cookies (to understand how you use our site). You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect your ability to use some website features. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses encryption for sensitive data transmission, and we maintain secure server infrastructure. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and report any suspected security breaches immediately.

Third-Party Sharing

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to use your information only for the purposes we specify and to maintain confidentiality. We may also disclose information when required by law or to protect our legal rights.

International Data Transfers

Your information is primarily stored and processed within Ireland and the European Union. If we transfer data outside the EU/EEA, we implement appropriate safeguards such as Standard Contractual Clauses to ensure your information remains protected under equivalent data protection standards.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any significant changes will be communicated through our website, and we will update the "Last updated" date at the top of this policy. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.